Last Updated: 18.09.2026

Microwebs provides digital, online, technical, consulting, hosting, domain, development, marketing, and training services. Because many of our services involve customized work or third-party services, our refund and cancellation terms vary depending on the service purchased.

1. Website Design & Development

Once work has commenced on a website design or development project, payments for work already completed are generally non-refundable.

If a project is cancelled before work begins, any applicable refund will be determined based on the quotation, project agreement, and work already performed.

Any approved refund will be processed using the applicable payment method or another mutually agreed method.

2. Digital Marketing & SEO Services

Digital marketing and SEO services are generally provided for a defined service period.

Once a service period has commenced, fees for services already provided are generally non-refundable.

Advertising expenditure paid to third-party advertising platforms is separate from Microwebs’ service fees and may not be refundable.

3. Domain Registration and Renewal

Domain registration and renewal charges are generally non-refundable once the domain has been registered or renewed because these charges are paid to third-party registries or registrars.

Domain availability and registration are subject to the policies of the relevant domain registry.

4. Web Hosting

Hosting fees may be refundable only where specifically agreed in writing or where required by applicable law.

Once a hosting service period has commenced, charges for the period already used are generally non-refundable.

5. IT Training

Cancellation and refund terms for training will depend on the course, schedule, and applicable enrollment terms communicated before registration.

Where a training session or course has already commenced, fees for completed sessions or services are generally non-refundable.

6. Customized Services

Customized digital services, development work, consulting, configuration, troubleshooting, and other services that have already been performed are generally non-refundable.

7. Cancellation Requests

Customers wishing to cancel a service should contact Microwebs in writing as soon as possible.

Cancellation of recurring services should normally be requested before the next billing period begins.

Cancellation does not remove any outstanding payment obligation for services already provided.

8. Refund Processing

Where a refund is approved, Microwebs will normally process it through the original payment method where practical.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

9. Exceptions

Nothing in this policy limits any consumer rights or other rights that cannot legally be excluded under applicable law.

For refund or cancellation questions, please contact Microwebs using the details on our Contact Us page.