Last Updated: 15 October 2026

Microwebs provides website development, digital marketing, SEO, domain registration, hosting, technical services, IT training, software development, and subscription-based digital services.

Microwebs also owns and operates VisaFiles (https://visafiles.in), a Software-as-a-Service (SaaS) platform designed for education consultants, study-abroad agencies, and related organizations.

Because our services include customized work, third-party services, and digital subscriptions, refund and cancellation conditions vary according to the service purchased.

1. Website Design & Development

Payments for website design and development work already completed are generally non-refundable.

If a project is cancelled before work begins, any applicable refund will be determined based on the quotation, project agreement, and work already performed.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

2. Digital Marketing & SEO Services

Digital marketing and SEO services are generally provided for an agreed service period.

Fees for services already delivered are generally non-refundable.

Advertising expenditure paid to third-party advertising platforms is separate from Microwebs’ service fees and may not be refundable.

3. Domain Registration and Renewal

Domain registration and renewal charges are generally non-refundable once the domain has been registered or renewed, subject to applicable law and the relevant registrar’s policies.

Domain registration, availability, and renewal remain subject to the policies of the applicable domain registry or registrar.

4. Web Hosting

Hosting fees may be refundable where specifically agreed in writing or required by applicable law.

Charges for hosting services already provided are generally non-refundable.

5. IT Training

Cancellation and refund conditions for IT training depend on the course, schedule, and enrollment terms communicated before registration.

Fees for completed training sessions or services are generally non-refundable, subject to applicable law.

6. Customized Services

Customized development, consulting, software configuration, troubleshooting, and other completed digital services are generally non-refundable, subject to applicable contractual and legal requirements.

7. VisaFiles — Subscription Plans and Payments

VisaFiles offers subscription-based access to its software platform.

Customers may purchase subscriptions through either:

A. One-Time Subscription Payments

Customers pay once for access to a selected subscription plan for a specified period.

• Access is provided for the purchased subscription period.
• The subscription does not renew automatically.
• Customers must make another payment to renew or extend access.
• Expiry of the subscription does not automatically entitle the customer to a refund.

B. Automatically Recurring Subscriptions

Customers authorize recurring payments according to the billing frequency and amount disclosed at checkout.

• Subscription payments may be collected automatically through the authorized payment provider.
• Recurring charges continue until the subscription is cancelled or otherwise terminated.
• Customers may cancel future renewals using an available cancellation mechanism or by contacting VisaFiles support.
• Cancellation must be completed before the next renewal payment is processed to prevent that charge.
• Cancellation ordinarily takes effect at the end of the paid subscription period unless otherwise disclosed or legally required.

The subscription price, billing frequency, applicable taxes, renewal conditions, and cancellation arrangements will be disclosed before payment authorization.

8. VisaFiles — Subscription Refund Eligibility

Refund requests for VisaFiles subscriptions may be considered in the following circumstances:

• Duplicate payments for the same subscription.
• Incorrect charges or unauthorized transactions, subject to verification and applicable payment dispute procedures.
• Successful payment without activation of the purchased subscription.
• Material technical failures that prevent access to the purchased service and cannot reasonably be resolved.
• Other circumstances where a refund is required by applicable law.

Refunds are not automatically granted merely because a customer changes their mind, does not use the subscription, or chooses to discontinue the service after activation.

Each refund request will be reviewed based on the circumstances, the service delivered, applicable subscription terms, and legal obligations.

Nothing in this section limits any mandatory statutory rights or remedies.

9. VisaFiles — Subscription Cancellation

Customers may request subscription cancellation through the available account-management functionality or the designated VisaFiles support channel.

For One-Time Subscriptions

Cancellation or discontinuation of use does not automatically result in a refund of the purchased subscription period.

For Automatically Recurring Subscriptions

Cancellation stops future recurring billing once the cancellation has been successfully processed.

Customers will ordinarily retain access to the paid subscription features until the end of the current billing period, unless otherwise disclosed or legally required.

If a renewal payment has already been processed, the refund request will be assessed under Section 8.

Where cancellation is requested through support, Microwebs will confirm the cancellation status and applicable effective date.

10. Failed Payments and Subscription Expiry

If a subscription payment fails, VisaFiles may provide an opportunity to complete payment or update the payment method.

Paid features may be restricted or suspended if payment remains unsuccessful.

For one-time subscriptions, access to paid features may expire at the end of the purchased period.

For recurring subscriptions, failed renewal payments may result in suspension or expiry, depending on the applicable subscription terms.

11. Customer Data Following Cancellation

Cancellation or expiry of a VisaFiles subscription may affect access to paid features and stored case-management information.

Applicable data access, export, retention, and deletion procedures are governed by the VisaFiles Terms & Conditions, Privacy Policy, and relevant service arrangements.

Customers are encouraged to review applicable data-access and export arrangements before ending a subscription.

12. General Cancellation Requests

Customers wishing to cancel a Microwebs service should submit their request through the designated support channel.

For recurring services, cancellation should be requested before the next billing period.

Cancellation does not remove outstanding payment obligations for services already provided.

13. Refund Processing

Where a refund is approved, Microwebs will ordinarily initiate it through the original payment method, where supported.

The time required for funds to appear in the customer’s account may depend on Zoho Payments, the applicable banking network, and the customer’s payment method.

Microwebs will communicate the refund status and relevant processing information.

14. Digital Products and Returns

Microwebs primarily provides digital services and software subscriptions rather than physical products.

Physical product returns are therefore generally not applicable.

Digital service cancellations and refunds are governed by the applicable provisions of this policy.

15. Exceptions and Legal Rights

Nothing in this policy excludes or limits rights and remedies that cannot legally be excluded under applicable Indian law.

Where mandatory legal requirements conflict with this policy, the applicable legal requirements will prevail.

16. Contact Information

For billing enquiries, cancellation requests, payment disputes, or refund requests, customers may contact Microwebs through the official contact channels published on:

Microwebs: https://microwebs.co.in

VisaFiles: https://visafiles.in

Legal Business Operator: Microwebs, India.