Last Updated: 15 October 2026
Microwebs respects your privacy and is committed to protecting personal information collected through its websites, products and services.
This Privacy Policy applies to Microwebs (https://microwebs.co.in) and VisaFiles (https://visafiles.in), a subscription-based Software-as-a-Service (SaaS) platform developed and operated by Microwebs.
This policy explains what information we collect, how we use and protect it, when it may be shared, and the rights available to individuals under applicable law.
1. Information We Collect
Depending on the services used, we may collect:
Business and Contact Information
- Name and organization name
- Email address and telephone number
- Business address and billing information
- Website and domain information
- Enquiry, quotation and service-related communications
Account and Subscription Information
- Agency and authorized user details
- Account credentials and access permissions
- Selected subscription plans
- Billing and transaction records
- Account activity and relevant security logs
VisaFiles Student and Case Information
Authorized agencies may enter or upload information necessary for managing student cases, including:
- Student identity and contact information
- Passport and identification documents
- Educational qualifications and certificates
- Language proficiency records
- University applications and admission information
- Financial and sponsorship information
- Employment and travel history
- Visa and immigration history
- Supporting documents and generated case dossiers
Some information may relate to minors or other individuals associated with a student case.
Technical Information
We may collect technical information such as IP addresses, browser details, device information, login activity and system logs where necessary for platform functionality, security and troubleshooting.
2. How We Use Information
We may process information to:
- Respond to enquiries and provide requested services
- Manage website development, hosting, domains, digital marketing and IT training
- Create and administer customer accounts
- Process subscription payments and maintain billing records
- Provide VisaFiles case-management functionality
- Store and organize uploaded documents
- Generate case summaries, assessments and dossiers
- Maintain platform security and investigate technical issues
- Provide customer support
- Improve service reliability and functionality
- Fulfil applicable legal, accounting and regulatory obligations
Personal information will not be used for unrelated purposes without an appropriate lawful basis.
3. VisaFiles Agency and Student Data
VisaFiles is designed primarily for education consultants, study-abroad agencies and related organizations.
Agencies determine which student information they collect and manage through the platform.
Agencies are responsible for ensuring that they have the necessary lawful authority, notices and consents, where required, to collect, upload and process personal information.
Microwebs provides the underlying software infrastructure and processes agency-managed information to deliver the contracted platform services, subject to applicable law and contractual arrangements.
VisaFiles does not claim ownership of student records or uploaded documents.
Student information will not be disclosed to unrelated agencies or other unauthorized customers.
Authorized access is governed by the platform’s applicable user permissions and security controls.
4. Information Relating to Minors
VisaFiles may process information relating to students under 18 years of age.
Agencies must ensure that any required parental or guardian authorization and other applicable legal requirements are satisfied before submitting such information.
Microwebs will apply applicable safeguards to the processing of children’s personal information, including any requirements concerning consent, permitted processing and access.
5. Payments and Financial Information
Payments may be processed through authorized third-party payment service providers, including Zoho Payments.
Microwebs may receive payment confirmations, transaction identifiers, payment status and other billing-related information necessary to manage subscriptions and transactions.
Complete payment card information is handled through the applicable payment provider’s secure payment environment, where that arrangement is used.
Payment providers process information according to their applicable privacy policies and legal obligations.
6. Cookies and Similar Technologies
Our websites and platforms may use cookies or similar technologies for:
- User authentication and session management
- Essential website functionality
- Security and fraud prevention
- Remembering applicable user preferences
- Analytics and service improvement, where enabled
Non-essential cookies and tracking technologies will be managed in accordance with applicable consent requirements.
Users may also control certain cookies through browser settings.
7. Sharing and Disclosure of Information
Microwebs may share information with trusted service providers where necessary to deliver services, including:
- Hosting and infrastructure providers
- Payment processors
- Domain registrars
- Email and communication providers
- Technical support and security service providers
- Other contracted software service providers
Service providers should receive only information appropriate for their functions and must be subject to applicable confidentiality, security and data-protection requirements.
Microwebs does not sell personal information as a business practice.
Information may also be disclosed where legally required or necessary to protect lawful rights and platform security.
8. Data Security
Microwebs takes reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure, destruction or loss.
These measures may include, as applicable, authentication, role-based access controls, access restrictions, security logging, backup procedures and system maintenance.
Security safeguards are reviewed and improved as appropriate.
However, no internet-based service can guarantee absolute security.
Customers are responsible for safeguarding their account credentials and managing access granted to their authorized users.
9. Data Retention and Deletion
Microwebs retains information for as long as necessary to provide contracted services, comply with applicable legal obligations, maintain required business records and resolve legitimate disputes.
For VisaFiles, retention and deletion of agency-managed student records will be governed by the applicable service arrangements, platform capabilities and legal requirements.
Following account closure or subscription termination, customer data may remain subject to applicable retention, export and deletion procedures.
Certain transaction, accounting or legally required records may need to be retained after an account is closed.
Customers may request information about applicable data retention and deletion procedures through the designated support channels.
10. Data Accuracy and Customer Responsibilities
Customers and authorized agencies are responsible for ensuring that information they provide is accurate, current and lawfully obtained.
Agencies must ensure that appropriate permissions exist for information relating to students, sponsors, family members and other individuals.
Microwebs may assist with appropriate requests to correct or delete information, subject to applicable legal and contractual requirements.
11. International Data Processing
Some services or third-party providers may involve processing or storing information outside the country in which a customer or student resides.
Where international transfers occur, Microwebs will comply with applicable legal requirements and use appropriate contractual, organizational or technical safeguards as required.
12. Your Privacy Rights
Depending on applicable law and the nature of the processing, individuals may have rights to:
- Request information about the processing of their personal data
- Request correction or updating of inaccurate information
- Request deletion of eligible personal information
- Withdraw consent where processing relies on consent
- Raise privacy-related grievances
- Exercise other rights provided by applicable law
Where student information is controlled by an agency, requests may need to be directed to that agency in the first instance.
Microwebs will respond to requests within applicable legal requirements and assist agencies where appropriate.
13. Security Incidents
Microwebs maintains procedures intended to identify, investigate and respond to suspected security incidents.
Where a personal-data breach requires notification under applicable law, Microwebs will take the necessary steps to notify relevant parties or authorities within the applicable requirements.
14. Third-Party Websites
Our websites and services may contain links to third-party websites, payment services, university portals or other external resources.
Microwebs is not responsible for the independent privacy practices or content of third-party websites.
Users should review the applicable privacy policies before submitting information to external services.
15. Changes to This Privacy Policy
Microwebs may update this Privacy Policy to reflect changes in services, technology, business practices or legal requirements.
The updated policy will be published with the applicable revision date.
Where legally required, material changes will be communicated through appropriate channels.
16. Contact and Privacy Requests
For questions, privacy requests, data correction, deletion enquiries or complaints, please contact Microwebs through the official contact channels published on:
Microwebs: https://microwebs.co.in
VisaFiles: https://visafiles.in
Business Operator: Microwebs, India.